Privacy Policy

1. Introduction

Delaflux ("we," "us," or "our") is committed to protecting the privacy of individuals who interact with our website and services. This policy describes the categories of information we may collect, how we use that information, the choices available to you, and the measures we take to protect your data.

2. Information We Collect

We may collect the following categories of information when you use our site or services:

• Contact information you provide directly, such as your name, email address, and phone number when you submit a form or request information.
• Account and submission data you supply when using our analysis tools, including details you choose to enter for the purpose of receiving insights.
• Technical data such as IP address, browser type, device information, and pages visited, collected automatically through standard web technologies.
• Communications you send to us, including correspondence via contact forms or email.

3. How We Use Information

Information we collect may be used to:

• Provide, operate, and maintain our website and services.
• Respond to inquiries, requests, and support needs.
• Improve and personalize the functionality and content of our site.
• Monitor and analyze usage trends to enhance performance and security.
• Communicate updates, administrative notices, or information relevant to services you have requested.
• Comply with applicable legal obligations.

4. Legal Basis for Processing

Where applicable under UK GDPR and related data protection legislation, we process personal data on the basis of: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided such interests are not overridden by your rights and freedoms.

5. Data Sharing and Disclosure

We do not sell personal information. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, or communication tools, under appropriate confidentiality and data protection obligations.
• Professional advisors where necessary for legal, accounting, or compliance purposes.
• Authorities or third parties where required by law, regulation, or legal process.
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality terms.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying any legal, accounting, or reporting obligations. Retention periods vary depending on the nature of the data and the purpose for which it was collected.

7. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to certain exceptions.
• Object to or restrict certain types of processing.
• Request portability of data you have provided to us.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page. We will respond to requests within the timeframes required by applicable law.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings; disabling cookies may affect certain site functionality.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any external sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can take appropriate action.

12. International Data Transfers

If personal information is transferred outside of the United Kingdom or the jurisdiction in which it was originally collected, we will take reasonable steps to ensure appropriate safeguards are in place consistent with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated effective date. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via our Contact page.